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| Frequently Asked Questions (FAQ) | |
| About Stock Sensation | |
| Where are you located? | |
| I noticed a reference to Can Stock Photo Inc. What is the relationship? | |
Using the
Site |
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| How can I download photos? | |
| What is a “Selected Gallery”? Can I make one, or add my photos? | |
| I’m a photographer – can I sell photos through Stock Sensation? | |
| It says I have reached my daily download limit, but I haven't downloaded anything today. Why? | |
| What is a “lightbox”? | |
| What does "exclusive" mean? | |
| What does the content filter do? | |
| I want to customize the information returned in search results, is this possible? | |
| Can I turn off the mouseover image, on the search results? | |
Licensing |
|
| Can your images be used in my company brochure/catalog/flyer/website? | |
| Can I use your images in my ebook? | |
| I am a graphic designer; can I use your images on my client’s website? | |
| Can I crop or edit your images? | |
| I am making website temples, which will be resold. Can I use your images? | |
| Can I resell or redistribute your images? | |
| I produce T-shirts/Screen savers/Mouse pads for resale. Can I use your images? | |
Billing |
|
| What currency are these prices in? | |
| I don’t live in the United States – can I still buy a subscription? | |
| I live in Canada – why am I being charged 15% tax? | |
| Do the subscriptions automatically renew? | |
| How do I stop my subscription from renewing? | |
| I currently have a subscription, but I would like to upgrade to a different subscription. Is that possible? | |
Still have
questions? Contact us |
|
| Where are you located? | |
| Our main office is located in Halifax, Nova Scotia, Canada. However, we have employees across Canada and the USA. | |
| I noticed a reference to Can Stock Photo Inc. What is the relationship? | |
| Our parent company is Can Stock Photo Inc.. Both websites contain the same images; however, they are based on different business models and have different layouts. Members may log into both sites with the same login details. | |
| How can I download photos? | |
| You have a few options. Firstly, you may purchase a subscription. You may purchase a one week subscription for just $35.95. This gives you the ability download up to 70 images. Or, you can also click on the instant download link and purchase the individual photo for $2-$4. Finally, you can also click on the instant download link and purchase "credits" through our sister site, CanStockPhoto. You can download photos for just $1 each. |
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| What is a “Selected Gallery”? Can I make one, or add my photos? | |
| A selected gallery is a selection of the “best” photos on our database, that match a specific category – as picked by the site administrators. We keep the selections rather short, and very specific. You are welcome to suggest photos or topics to us, but there are no guarantees. | |
| I’m a photographer – can I sell photos through Stock Sensation? | |
| Yes! We have hundreds of photographers from around the world, and are always looking for more. See this link for more information. | |
| It says I have reached my daily download limit, but I haven't downloaded anything today. Why? | |
| Your download limit is actually based on a 24hour clock, and not calendar days. So let's say your limit is 25 photos a day, and you download 25 photos at 5:00pm today. Your limit would not open up until 5:00pm tomorrow. | |
| What is a “lightbox”? | |
| A lightbox is basically a place where you can store images that you are interested in. Think of it as a shopping list. Maybe you want a list for every client, or for every project. Members can make as many different lightboxes as they like. | |
| What does "exclusive" mean? | |
| When an image is marked as being "exclusive", it signifies that the image is only available though us. If a photographer certifies an image to be exclusive, it guarantees buyers that you will never find the same photo anywhere else. | |
| What does the content filter do? | |
| Our content filter is designed to filter out potentially offensive "R rated" images. These may include nudity, violence, and other adult-related themes. By activating this filter your searches should yield safe results for children and office environments. | |
| I want to customize the information returned in search results, is this possible? | |
| Yes, click on the “preferences” link under the “Advanced Search” box. You may specify whether search results show the image title, photographer, views/downloads, and image number. | |
| Can I turn off the mouseover image, on the search results? | |
| Yes, click on the “preferences” link under the “Advanced Search” box. Then just uncheck the mouseover box. | |
| Can your images be used in my company brochure/catalog/flyer/website? | |
| Yes! | |
| Can I use your images in my ebook? | |
| Yes! | |
| I am a graphic designer; can I use your images on my client’s website? | |
| Yes! | |
| Can I crop or edit your images? | |
| Yes. As long as you do not re-sell or redistribute the image(s) or resulting image(s). | |
| I am making website temples, which will be resold. Can I use your images? | |
| Probably not. Our images are not allowed to be used in "boxed templates". However, if you are hired to make a website for a client, then you may use our images. The important distinction is that "boxed" / pre-made templates are selling the site, whereas an individual job is selling the service. | |
| Can I resell or redistribute your images? | |
| No. The resale and/or redistribution of our images is strictly prohibited. | |
| I produce T-shirts/Screen savers/Mouse pads for resale. Can I use your images? | |
| No. You may not reproduce our images for the purpose of resale. | |
| What currency are these prices in? | |
| All of our prices are listed in US currency. Your credit card will be billed in US currency. | |
| I don’t live in the United States – can I still buy a subscription? | |
| Yes, you certainly can. We accept payments from nearly every country in the world. Your credit card will be billed in US dollars, and will then be automatically converted to your own currency. | |
| I live in Canada – why am I being charged 15% tax? | |
| We are actually a Canadian company, so we are required to collect tax on all Canadian orders. We are located in Nova Scotia, where there is HST tax, which is 15%. Revenue Canada considers these sales to take place in the home province (NS); therefore all Canadians are charged 15% tax. We don’t like it any more than you do! | |
| Do the subscriptions automatically renew? | |
| Yes, all subscriptions automatically renew themselves at the end of each period. To stop them from automatically renewing, see the below question. | |
| How do I stop my subscription from renewing? | |
| If you purchased with PayPal, log into your PayPal account, select the subscription, and click Cancel. For all other payment methods, go to your “My Account”, and under Billing Information, uncheck the “Auto Renew” box. | |
| I currently have a subscription, but I would like to upgrade to a different subscription. Is that possible? | |
| You have two options: 1) Uncheck the Auto-Renew option, and let your current subscription expire. Then purchase your upgraded package. 2) Contact Support, and we will make special arrangements for you. |
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© 2008, A division of Can
Stock Photo Inc.